Chapter 1
Have a positive optimistic personality and confidence in yourself
Chapter 2
Speak and think from listener’s perspective
Chapter 3
Let your eyes stay in contact for a longer period with everyone you speak with
Chapter 4
Personalize your greetings e.g say why you thank them instead of just a simple ‘Thank you’
Chapter 5
Apply a longer, tender touch when appropriate
Chapter 6
Look at each person and let the smile slowly erupt from your heart
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